To top up your card, log in to your Virtual Prepaid Card account and:

1- Log in to your Virtual Prepaid Card account 

2- Click on "My cards" on the navigation menu on the left

3- Click on the card you want to top-up, then click on "Top-up"

4- Choose between Credit/debit card or bank transfer top-up and follow the instructions

In case of bank transfer top-up, make sure to enter the "Top-up reference” number given to you in the transfer reason/description so that we can top-up your card.

To top-up your card, you need to send a transfer to your Silkpay account. The minimum top-up amount is 10€.
1- Log in to your bank account
2- Initiate a bank transfer
3- Enter the top-up amount (Minimum 10€)
4- Enter Silkpay bank account details below in the beneficiary fields: 
IBAN : LT063120023810001948
BIC : UAPULT22
Account holder : Paytend Silkpay
Bank name : UAB Paytend Europe
Bank address : Pamenkalnio st. 25-1, LT01113, Vilnius, Lithuania
5- Enter the TOP-UP REFERENCE number in the “Transfer reason” / “Description”, “Remark” or “Reference”. Without this reference, we will not be able to top-up your card.
6- Validate the transfer
Your card will be credited as soon as we receive the funds.

The Top-up-reference is an 8 digit number that allows Silkpay to confirm that the top-up request is yours and credit the right card.

Without reference, we will not be able to recognize and proceed with your top-up request.

Where to find your top-up reference? Find it in the top-up section in your account:

Log in => Click on "My cards" => Choose a card => Click on Card info => Enter your password => Your card details including the reference will be sent to your email.

How to use the top-up reference? It must be added in your bank transfer details (Transfer reason, description, remark or a similar field).

Normally, it takes 2 to 5 working days to receive a transfer. Delays may occur depending on your bank.

We have two types of top-up fees, depending on the method you use to add funds to your card:

1.Credit/Debit card top-up:

• Administration fee: 3% on the top-up amount.
• Top-up fee: 3.5%. After subtracting the administration fee from your top-up amount, we calculate an additional fee of 3.5% on the remaining amount (minimum top-up fee required is 5€).

2.Bank transfer top-up:

• Administration fee: 0€. No administration fee for bank transfers.
• Top-up fee: 3.5% (with a minimum top-up fee of 5€).

Yes. To top-up your card, log in to your Virtual Prepaid Card account and:

1- Click on "My cards" on the navigation menu on the left

2- Click on the card you want to top-up, then click on the button "Top-up"

3- Choose between Credit/debit card or bank transfer top-up and follow the instructions