Should you wish to, you can cancel your Silkpay account at any time by clicking on "Follow these steps" from "Account information" section in your account.

Fees of balance withdrawal from card apply.

You can at any time request to withdraw partially or fully the available balance in your virtual card by sending a written request to our customer service via your account or at contact@silkpay.fr. 

We will then proceed to sending the funds to your bank account.

The applicable fee of balance withdrawal is 15€.

Yes. You can request your Silkpay account to be reopened at any time by contacting our support team.