FAQ

What is the Maximum daily top-up limit of my card?

UnionPay: 50,000€
MasterCard: 10,000€
Visa: 10,000€

What is the Maximum daily payment limit of my card?

UnionPay: 50,000€
MasterCard: 10,000€
Visa: 10,000€

What is the Maximum monthly payment limit of my card?

UnionPay: 50,000€
MasterCard: N/A
Visa: N/A

What is the Maximum allowed balance of my card?

UnionPay: 10,000€
MasterCard: 10,000€
Visa: 10,000€

What is the Minimum top-up amount?

The Minimum top-up amount is €10.

 

Does it cost anything to use my card?

Silkpay doesn’t take any commission on transactions, you can shop freely worldwide with your card. However, exchange rates or fees of the seller may apply.

Can I use my Silkpay card to send money?

For now, your Silkpay Virtual UnionPay Prepaid Card can only be used to make payments. Money transfer is not available currently.

Can I use the virtual Unionpay card to pay in brick and mortar stores?

No, you cannot use the card in physical stores. You can only use the card to pay on e-commerce websites.

You also cannot add the Virtual Unionpay to e-wallets such as WeChat or Apple.

How can I make payments with my virtual Unionpay card ?

You can use your virtual Unionpay card to shop online.  On the checkout page:

  1. Choose UnionPay, enter your virtual Unionpay card number and expiration date. 

  2. A confirmation code will be sent by text message to the mobile phone number provided to open the account. 

  3. Enter the code to confirm the payment.