FAQ

What is the Silkpay Virtual UnionPay Prepaid Card and where can I use it?

The Silkpay Virtual UnionPay Prepaid Card is a virtual payment card that you can use to shop online anywhere UnionPay cards are accepted in the world (China, Russia, Germany, France…).

Once you add funds to your card, you have access to your funds anytime to do shopping anywhere in the world.

How can I get a Silkpay’s Virtual UnionPay Prepaid Card?

If it's your first time requesting a card: 
Register here.


If you already requested a Virtual Prepaid Card before:  
- Log in to your Virtual Prepaid Card account.
- Click on "My cards" in the navigation and then on "Purchase my card". 

How many cards can I purchase?

You can buy up to 3 cards maximum. And only 1 card can be bought per time.

If you need 3 cards, it is necessary to make the purchase process 3 times.

How are Silkpay Virtual UnionPay Prepaid Cards delivered?

Silkpay Virtual UnionPay Prepaid Cards are digital cards delivered in a secure way via email.

No physical card will be delivered to your address.

I haven't received my Silkpay Virtual UnionPay Prepaid Card, what to do?

If you don’t receive your card details up to 1 week after applying, please contact our support team.

How to activate my Silkpay’s Virtual UnionPay Card?

Once your application is approved, a card ready to use will be issued to you.

You don’t need to activate the card from your side. You can add funds to your card and start using it right away.

How much does Silkpay’s Virtual UnionPay Prepaid Card cost?

The SIlkpay's Virtual UnionPay Prepaid card costs 59.99 euros (INCL. charges) per card (to pay only once).

Why was my card request rejected?

Your request could be rejected for several reasons:
- You uploaded wrong ID documents
- You uploaded non clear or blurry ID documents
- Your ID number you filled in doesn't match the ID number in your document
- We need a double check from our side to verify your identity

What should I do when my card request is rejected?

When your card request is rejected, you will see a message in your "Card requests". You need to click on the button "Update & Resubmit" to provide us with the new documents.

How to purchase a card via bank transfer?

To purchase your Virtual UnionPay Prepaid Card via bank transfer you will need to:

  • Open your bank App or website and initiate a transfer.
  • Fill in Silkpay's bank account details as the beneficiary:

IBAN : LT063120023810001948

BIC : UAPULT22

Account holder : Paytend Silkpay

Bank name : UAB Paytend Europe

Bank address : Pamenkalnio st. 25-1, LT01113, Vilnius, Lithuania

  • Fill in your ""Purchase reference"" we gave you in the “Transfer reason” / “Description”, “Remark” or “Reference”.

Where can I find the purchase reference?

The purchase reference will be given to you when you initiate the process of card purchase via bank transfer.

After you choose ""Bank transfer"" as a payment method, we will show you the instructions along with your purchase reference and where you need to mention it when doing a bank transfer.